Returns & Exchanges at Moons Toy Store

We want you to love your purchase, but if you are not completely satisfied, we offer a hassle-free return policy within 30 days of delivery. All items must be returned in their original condition, unworn and with tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all fashion accessories and original tags are included.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, we will process your refund to your original payment method within 5-7 business days.