Frequently Asked Questions
Everything you need to know about shopping at Moons Toy Store.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for toys and collectibles?
We offer a 30-day return policy for items in their original, unopened packaging. Please note that limited edition collectibles must have the manufacturer seal intact to qualify for a refund.
Are the toys sold at Moons Toy Store safety certified?
Yes, all our products undergo rigorous safety testing and comply with international toy safety standards, including ASTM and CE certifications, to ensure they are safe for children.
Do you offer international shipping?
Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and are calculated automatically at the checkout stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your package's journey in real-time.